Authorized service provider:

• Are you tired of dealing with software and technical issues?
• Are you tired of waiting on hold for support?
• Are you struggling managing monthly Mitchell software updates?
• Is your IT consultant unfamiliar with your Mitchell software?

With Terracor by your side, we can make all of this go away. As an active and current Mitchell dealer in Canada, we’re experts in Mitchell software. We have over 10 years of experience supporting, installing and troubleshooting Mitchell software and IT networks.

We’re currently offering a promotion to select Mitchell software users, and we want to extend that offer to you. We understand the importance you place on your business software and computer network. You have a business to run, and you don’t have time to deal with downtime caused by software or computers. That’s where Terracor comes in. We offer a complete package of Mitchell and IT support services, all designed to take the stress and pain out of your day. You focus on your business, and we’ll take care of the rest. We’ll also serve as your advocate and work with the folks at Mitchell, to ensure you get quick attention to issues.
Mitchell Support Services

• Mitchell Data Backups. Insuring proper data backups are done if required and monitoring remote access sessions to insure that your system is left in proper working condition.
• Mitchell Software Updates. Installation and configuration of Mitchell software updates, and hot fixes.
• Mitchell Technical Support. Waiting for Mitchell TAC can mean long delays in getting your problem resolved. Why not jump the queue and let us help you get quicker resolution to your daily problems.
• Software Support Advocate. If a software problem needs to be referred to a software vendors support line, we act on your behalf. For example, we know the Mitchell software, and we know who to contact on your behalf to help influence better and quicker results.

Managed IT Services

By the way, we’re also IT and computer networking experts too! Why not let us look after all of your systems, to ensure your business software and network systems work seamlessly, and without all the complications of dealing with multiple vendors.

• Monthly Software Update Service. This includes required Windows updates, antivirus and Firewall updates, java updates and mission critical software.(Detailed in the site certification report.)
• Quarterly Workstation Maintenance. Includes temp file removal, cache file removal, log file review, hardware health check. Registry cleaning. Internet facing password change.
• Server Data Backups. Insuring proper data backups are done if required and monitoring remote access sessions to insure that your system is left in proper working condition.
• Diagnostic Services. Related to hardware/software troubleshooting.
• Advanced Network Monitoring. For pro-active and pre-emptive management of critical network resources. With our advanced network monitoring services, we’ll know about the problem before you do!
• Software Support Advocate. If a software problem needs to be referred to a software vendors support line, we act on your behalf.

Benefits

• Less Distractions, more Focus. With Terracor serving as your IT support team, you can focus on what you do best, and that’s managing your business.
• Peace of Mind. Don’t wait for something to fail. Our Managed IT services and support plan is designed to deal with issues before they become a problem. This will minimize the impact your business faces from sudden, unexpected loss of crucial network services.
• Low Cost. Alternative to hiring an IT person.
• Single Source Supplier. We know Mitchell and we know technology. Together, we’re truly your single source partner.