Customer Experience
Give Customers a Better Way to Do Business With You
Terracor Customer Portal turns the customer, product, pricing, order and account information connected to Spire into a focused self-service experience designed around how your customers buy and manage their relationship with you.
Customers can place and repeat orders, review sales history, access invoices and documents, make payments where enabled, and handle routine account needs without relying on calls and emails.
& documents
Designed around your customers
Make It Easier for Customers to Buy From and Work With Your Business
Customers expect convenient access to accurate information, but every business has different products, pricing, ordering rules and account processes. Terracor creates a focused self-service experience that presents the right information and actions to each customer.
Give customers the right access
Start With a Secure, Account-Specific Experience
Give each customer secure access to the information, products and account details relevant to their relationship with your business.
- Customer and user-based access
- Account-specific information and permissions
- Clean, mobile-friendly self-service
Present the right information
Make Accurate Account Information Easier to Find
Present the products, pricing, orders, invoices and documents customers need without requiring them to contact your team.
- Customer-specific products and pricing
- Order status, history and shipment information
- Invoices, statements and account documents
Support customer actions
Make Ordering and Account Management Easier
Help customers complete routine tasks and transactions through a convenient experience connected to your existing business processes.
- Ordering, reordering and saved templates
- Payments and balances where configured
- Returns and service requests where supported
The customer experience
One Experience. Three Important Views.
The Customer Experience brings together the information and workflows customers commonly need. Each view supports a different part of the relationship while remaining connected to the same Terracor platform and underlying Spire data.
Customer portal
Give Customers One Place to Manage Their Account
Provide a focused starting point where customers can access the information, actions and resources relevant to their account.
Customers should not have to navigate a generic consumer experience or contact your team whenever they need routine information.
Sales history & documents
Make Orders, Invoices and Account Information Easier to Access
Give customers convenient access to their sales history, order details, invoices, statements and available documents.
The information should remain connected to Spire and the configured Terracor workflow rather than being maintained separately.
Ordering & reordering
Help Customers Place Orders and Repeat Purchases More Efficiently
Make it easier for customers to find products, place orders, return to frequently purchased items and use saved ordering tools where configured.
Core capabilities
A Self-Service Experience Built Around the Customer
Secure customer access
Provide secure account access for customers and users based on the structure of your business relationship.
Customer-specific products and pricing
Show the products, catalogue visibility and pricing that apply to each customer relationship.
Order status and shipment visibility
Give customers clearer visibility into order progress and shipment details where configured.
Sales history, invoices and documents
Bring order history, invoices, statements and related documents into one self-service experience.
Payments and account balances
Support payment and balance-related workflows where enabled within the customer experience.
Ordering, reordering and saved templates
Help customers buy efficiently with ordering tools, reordering paths and saved templates where configured.
Returns and service requests
Support returns and service-related workflows where supported by the configured experience.
Mobile-friendly account access
Make routine customer tasks easier to complete across desktop and mobile devices.
Connected to Spire
Powered by the Same Trusted Business Data
Spire remains the source of truth for the customers, products, pricing, inventory, orders and account information that support the customer relationship.
Terracor securely connects the relevant information and presents it through an experience designed around each customer’s account and purchasing needs.
Spire ERP
Customers · Products · Pricing · Inventory · Orders · Account information
Terracor Commerce Platform
Connected data · Business rules · Customer access · Self-service workflows
Customer Experience
Ordering · Order history · Documents · Payments · Account service
Tailored around your business
Configured Around How Your Customers Do Business With You
Every business and customer base is different. Customers may require different products, pricing, inventory information, documents, payment options or ordering rules. Terracor uses a proven platform as the foundation and configures the experience around those customer relationships.
See it in action
Watch the Customer Portal Demo
Take a guided look at how customers can access account information, review order history and complete common self-service tasks through Terracor.
The result
Give Customers More Control While Reducing Routine Work
Make account information easier for customers to access
Reduce routine order-status and account inquiries
Make ordering and reordering more efficient
Present more consistent information across the relationship
Support customer growth without adding disconnected systems
Want to explore the potential operational impact?
Estimate Your Customer Portal ROIOne team behind the experience
More Than a Customer Portal
Terracor brings platform expertise, Spire integration, implementation, hosting and ongoing support together. That means the Customer Experience can continue evolving alongside the business and its customers.
Experience and workflow planning
Spire and ecommerce integration
Configuration and implementation
Hosting and infrastructure
Ongoing support
Add-ons and custom development
Related capabilities
Extend the Customer Experience
Universal Sync
Connect additional platforms and business systems through configurable data synchronization.
Integrations
Connect payments, shipping and other supporting services to the Terracor platform.
Give Your Customers a Better Way to Do Business With You
Let’s explore how Terracor can turn the information connected to Spire into a customer experience designed around your products, accounts and business processes.