Sales Team Experience
Give Sales Teams the Information and Tools to Sell More Effectively
Terracor turns the customer, product, pricing, inventory and ordering information connected to Spire into a focused experience built around how your sales team works.
From answering a customer question to building an accurate order, salespeople can work from one connected source instead of piecing information together across multiple systems.
Designed around the sales workflow
Help Salespeople Move From Customer Question to Completed Order
Salespeople often need information from several places before they can properly assist a customer. Terracor brings the relevant customer, product and ordering information into one role-focused experience so the sales process can move forward with fewer interruptions.
Start with the customer
Understand Who You’re Serving
Select the appropriate customer and surface the account information needed to begin the conversation with the right context.
- Customer selection and account visibility
- Relevant customer and credit information
- A consistent starting point for assisted service
Find the right products
Answer Product and Availability Questions
Search or browse the catalogue while viewing the product information, customer-specific pricing and inventory availability needed to respond confidently.
- Product search and catalogue access
- Customer-specific pricing
- Inventory and warehouse availability
Build the order
Turn the Conversation Into an Accurate Order
Create and review orders through a workflow designed for sales-assisted purchasing and connected to the client’s Terracor and Spire environment.
- Assisted order entry
- Quantity and item review
- Connected order submission
The sales workspace
One Experience. Three Essential Views.
The Sales Team Experience brings together the information and workflows salespeople commonly need when serving customers. Each view supports a different part of the process while remaining connected to the same underlying platform and data.
Customer context
Begin With the Right Customer Information
Give salespeople a focused view of the customer they are serving, including the relevant account details needed before products are selected or an order is created.
Product discovery
Find Products Without Losing the Customer Context
Allow salespeople to browse or search products while retaining access to customer-specific pricing, inventory and the information needed to make appropriate recommendations.
Assisted ordering
Build and Review Orders More Efficiently
Provide a focused ordering workflow for selecting products, entering quantities and reviewing the order before it moves through the configured ecommerce and ERP process.
Core capabilities
The Information Salespeople Need, Brought Together
Customer and account context
Start with the correct customer and make relevant account information available before an order is created.
Customer-specific pricing
Present the pricing that applies to the selected customer rather than requiring separate lookups or manual confirmation.
Product and inventory visibility
Give salespeople connected product information and warehouse availability when responding to customer questions.
Search and catalogue access
Help salespeople quickly find appropriate products through searchable and browsable catalogue experiences.
Assisted order entry
Support sales-created orders through workflows designed to reduce unnecessary steps and improve accuracy.
Orders, quotes and account details
Bring relevant transaction and account information into the same role-focused experience where configured.
Connected to Spire
Powered by the Same Trusted Business Data
Spire remains the source of truth for the customer, product, pricing, inventory and operational information that supports the sales process.
Terracor securely connects the relevant information and presents it through an experience designed around the salesperson’s role. Orders created through the experience follow the configured Terracor and ERP workflow.
Spire ERP
Customers · Products · Pricing · Inventory · Orders
Terracor Commerce Platform
Connected data · Business rules · Role-based access · Ordering workflows
Sales Team Experience
Customer context · Product discovery · Assisted ordering
Tailored around your sales process
Configured Around How Your Team Actually Works
Every sales team has its own customer relationships, catalogue structure, warehouses, pricing rules and ordering processes. Terracor uses a proven platform as the foundation and configures the experience around those realities.
The result is not another disconnected sales application. It is a focused way for your sales team to work with the same trusted information already supporting the rest of the business.
Related capability
Accelerate High-Volume Ordering With the Order Form
When salespeople know the required part numbers or need to build larger orders, Terracor’s Order Form Addon provides a fast, grid-based entry experience with connected product lookup, pricing and availability.
This is one capability that can be incorporated into a broader Sales Team Experience.
The result
Help Your Sales Team Spend More Time Serving Customers
Respond to customer questions more efficiently
Reduce repetitive lookups across disconnected systems
Improve pricing and product-information consistency
Support faster and more accurate order creation
Give salespeople a consistent experience in the office or on the road
One team behind the experience
More Than an Interface
Terracor brings platform expertise, Spire integration, implementation, hosting and ongoing support together. That means the Sales Team Experience can continue evolving alongside the business rather than becoming another isolated system to maintain.
Experience and workflow planning
Spire and ecommerce integration
Configuration and implementation
Hosting and infrastructure
Ongoing support
Add-ons and custom development
Give Your Sales Team a Better Way to Serve Customers
Let’s explore how Terracor can turn the information connected to Spire into a focused sales experience designed around your customers, products and ordering process.