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Frequently Asked Questions
Common questions about our solutions, implementation, and support.
General
What makes Terracor different from other B2B ecommerce platforms?
What will my return on investment be?
How long does implementation typically take?
Do you provide hosting and support?
Customer Portal
What can customers do in the portal?
Is the portal mobile-friendly?
How secure is customer data?
Storefront
Can the storefront handle complex B2B pricing?
What are Premium Add-Ons?
Does the storefront integrate with our existing catalog?
Can you integrate with my payment processor?
Can you integrate with common shipping carriers?
Universal Sync
What is Universal Sync?
Can it connect to systems other than our ERP?
How does it handle custom business rules?
Implementation
What ERP systems do you integrate with?
Will implementation disrupt our current operations?
Do you provide training?
Spire
What does Terracor’s Super SIP status with Spire mean for customers?
Can Terracor Portals and Storefront display or use Spire UDFs (User-Defined Fields)?
How does Terracor handle Spire's Price Matrix?
What Spire features are synchronized to the Terracor Storefront?
Support
What kind of ongoing support do you provide?
Can you help with customizations after go-live?
How do you handle system updates?
