Frequently Asked Questions About B2B Ecommerce

Terracor specializes in ERP-integrated solutions for B2B wholesale, distribution, and manufacturing businesses. Our platform is designed around the realities of customer-specific pricing, complex ordering workflows, account-based purchasing, and connected operational data.

Rather than offering a one-size-fits-all ecommerce system, we combine Customer Portals, Storefronts, Universal Sync integrations, and tailored user experiences to align the platform with how your business already works.

That approach helps reduce manual work, improve accuracy, and create better online buying experiences for customers, sales teams, dealers, and distributors.

Your ROI depends on the solution you choose, your order volume, the time your team currently spends on inquiries and order handling, and the operational inefficiencies you want to reduce.

Common benefits include fewer support calls, improved order accuracy, faster payment collection, and reduced manual work across customer service, sales, and operations.

You can use our ROI Calculator to estimate the potential impact based on your business metrics.

Terracor uses its Universal Sync integration platform to automatically synchronize data between Spire ERP and your Customer Portal or Storefront.

Synchronization frequency can be configured based on your business requirements and the type of information being exchanged. This includes inventory availability, customer information, pricing, product details, and orders.

While some information may benefit from more frequent updates, other data can be synchronized at scheduled intervals to balance performance, accuracy, and system resources. Learn more about Universal Sync.

We specialize in Spire ERP and support other ERP environments including BusinessVision, Sage 300, Sage X3, and SAP.

Our experience with Spire is especially deep because Terracor is an official Spire Integration Partner, and we also use Universal Sync to support broader system connectivity and custom integration requirements.

Terracor’s Super SIP status means our Portals and Storefront are closely aligned with Spire’s integration standards, roadmap, and best practices.

For customers, that translates into stronger integrations, reduced risk, faster issue resolution, and a solution that can evolve alongside Spire over time.

You can learn more on our Spire Partnership page.

Yes. Terracor supports Spire UDFs so businesses can expose and use custom fields beyond standard ERP data.

That can include customer-specific notes, alternate product attributes, shipping preferences, visibility rules, and other business-specific logic that needs to appear in the online experience.

Terracor reads Spire’s Price Matrix so customer-specific pricing, category-level pricing, and quantity-break pricing can be reflected online without maintaining a separate pricing system.

That helps ensure customers see the correct negotiated pricing when ordering through your Portal or Storefront.

Terracor synchronizes core Spire data used for B2B ecommerce, including customers, inventory, pricing, orders, taxes, and related account information.

Advanced capabilities such as UDFs, price matrices, customer groups, and order history can also be supported so your online experience reflects the same business logic used inside Spire.

While both solutions are built on Terracor’s ecommerce platform, they serve different purchasing needs.

A Storefront is designed for online selling with product browsing, carts, checkout, and payments. A Customer Portal focuses on account-based B2B purchasing, helping existing customers access negotiated pricing, place repeat orders, review account information, and manage purchasing activities.

Both can integrate with your ERP, and functionality can be combined to create an experience tailored to your business and customers.

Customers can view and track orders, access sales history and invoices, make payments where enabled, process returns, reorder previous purchases, and view customer-specific pricing through their account.

Learn more about the Customer Portal experience.

Yes. Terracor’s Customer Portal gives customers self-service access to account information directly from their online account.

Depending on the features enabled, customers can view order history, invoices, account statements, and related account information integrated with Spire ERP.

This reduces routine inquiries while giving customers a more convenient experience. See the Customer Portal page for more detail.

Yes. Terracor’s Storefront supports customer-specific pricing, volume discounts, contract pricing, quantity-based pricing, and account-specific purchasing rules.

For businesses using Spire ERP, pricing logic can align with customer pricing and price matrix rules so the online experience reflects the correct commercial terms.

Yes. Product catalogs, pricing, and inventory can be connected directly to your ERP so the Storefront reflects current information without duplicate manual maintenance.

That helps ensure customers see the right products, descriptions, pricing, and availability when ordering online.

Yes. Terracor supports dedicated sales experiences that let representatives work with customer accounts, view customer-specific pricing, and assist with ordering.

This is especially useful for outside sales teams, account managers, and customer service teams that regularly help customers complete purchases.

Explore the Sales Experience page for more detail.

Yes. Terracor supports tailored purchasing experiences for dealers, distributors, wholesale buyers, retail customers, and other account groups.

Businesses can control which products each customer group can see, apply customer-specific pricing, and configure account-based buying experiences around channel requirements.

Learn more about the Dealer & Distributor Experience.

Yes. Terracor solutions are designed to work across desktop and mobile devices so customers can access their portal information and ordering tools wherever they are.

We use secure authentication, encrypted connections, and platform controls designed to protect customer and account data.

Security approaches can also be aligned with your business requirements, account model, and access rules.

Premium Add-Ons extend the standard platform with capabilities such as Mix & Match promotions, fast order forms, training or education sales, catalog tools, and other specialized workflows.

These capabilities help tailor the ecommerce experience around how your customers and internal teams buy and sell.

Yes. Terracor can integrate with common shipping carriers such as UPS, FedEx, Canada Post, and Purolator, along with shipping aggregators such as ShipStation and Freightcom.

That helps support shipping workflows within the broader ecommerce and order-management experience.

Terracor supports several leading payment solutions, including Global Payments, Stripe, Worldline, and PayPal.

Our checkout experience is designed to support both B2B and B2C ecommerce needs while keeping payment processing secure and streamlined.

You can learn more about our Storefront experience and related integrations.

Yes. Terracor’s checkout was designed with security in mind, and supported card payment integrations were selected with 3D Secure 2 capabilities in mind.

3DS2 adds an extra layer of protection against fraudulent transactions while helping preserve a smooth checkout experience.

Yes. Terracor supports popular digital payment options including Apple Pay, Google Pay, and PayPal where supported by the selected payment processor and configuration.

These options can make checkout faster, especially on mobile devices.

Yes. Terracor supports coupon codes, promotional discounts, customer-specific pricing, quantity-based pricing, tiered discounts, bundles, and mix-and-match promotions.

For businesses using Spire ERP, pricing and promotional logic can also align with ERP-driven pricing rules where appropriate.

Yes. Terracor includes gift card functionality so businesses can offer gift cards through their Storefront.

Gift card administration can be handled within Terracor rather than requiring a separate disconnected workflow.

Yes. Terracor supports workflows where payment is authorized during checkout and captured later.

This can be useful when businesses need to confirm inventory, validate order details, or complete internal review steps before collecting funds.

Yes. Terracor can support different purchasing workflows for different customer types, including online card payments, digital wallets, and account-based purchasing using approved credit terms.

This flexibility is especially valuable for businesses serving a mix of retail customers, wholesale buyers, dealers, and account-based B2B customers.

Universal Sync is Terracor’s integration platform for moving and transforming data between ERP systems, Terracor solutions, and other connected business systems.

It helps automate data flow and keep information aligned across platforms. Learn more on the Universal Sync page.

Yes. Universal Sync can connect Terracor with CRMs, marketing tools, logistics systems, analytics platforms, and other business applications beyond the ERP.

This makes it possible to create a broader connected ecosystem around your ecommerce experience.

Universal Sync supports mapping, transformations, and custom logic so data can be adapted to match your specific workflows and business rules.

That helps Terracor fit the way your business already operates instead of forcing every process into a generic pattern.

Implementation timelines depend on the complexity of your requirements, the integrations involved, and the level of customization needed.

A more straightforward implementation using existing platform functionality generally requires less time than a project involving custom workflows, multiple integrations, or extensive design requirements.

Terracor works with you to define scope, plan the rollout, and allocate appropriate time for configuration, integration, testing, and launch.

Terracor’s implementation process is designed to minimize disruption by working alongside existing systems and carefully aligning data, workflows, and rollout steps.

The exact approach depends on the project scope, but business continuity is a core planning consideration.

Yes. Terracor provides training so administrators and end users can confidently work with the new solution after launch.

Training is aligned with the workflows, features, and roles involved in your project.

Absolutely. Terracor’s platform is designed to support the realities of B2B commerce, where standard ecommerce functionality often needs to be adapted to established business processes.

In addition to built-in capabilities, Terracor can develop custom workflows, integrations, specialized ordering experiences, customer-specific functionality, and other tailored solutions.

The goal is to create a platform that works with your business requirements rather than forcing your business to adapt to a generic model.

Yes. Terracor provides secure hosting and ongoing support as part of the overall solution approach.

That can include platform maintenance, updates, monitoring, and day-to-day technical support depending on the engagement.

Terracor provides ongoing support and maintenance to help keep your Customer Portal or Storefront reliable, secure, and up to date after launch.

Our team assists with troubleshooting, platform updates, enhancements, and continued improvements as business requirements evolve. That can also include post-launch customizations and workflow refinements where needed.

Specific support services and maintenance arrangements are defined as part of your agreement with Terracor.